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Orders

Below are some of are common questions about orders

From the official Glidezone store, select your preferred language in the top right corner, browse and choose your desired products, add them to the cart, and proceed to checkout. Once we receive your order, we will immediately arrange shipment, and your electric scooter will be delivered to your designated address within 3–8 business days.

We accept all major credit cards, including Visa, MasterCard, AMEX, and Discover.

Quick checkout is available through ShopPay, AmazonPay, GooglePay, PayPal, and ApplePay.

Additionally, we support Klarna for installment payments and buy-now-pay-later services.

glidezonesports.com gift cards can also be used during checkout.

Get a Discount on Your Purchase

Enter your email and subscribe on the official Glidezone store. After subscribing, open the confirmation email and click the Apply Discount link to receive your shopping discount code.

Using the Discount Code

If you’re shopping on a desktop, add items to your cart and proceed to checkout. At checkout, locate the discount code section on the right side of the page and enter a valid promo code. Please note that only one code can be applied per transaction. Promo codes must be applied at the time of purchase and cannot be applied retroactively.

After placing an order on the official Glidezone store, you will receive an order confirmation email sent to the email address you provided at checkout. This email serves as proof that your order has been successfully received and confirmed by our store. It typically includes your order number, a summary of the purchased items, the total amount paid, and the shipping address. If you do not see this email in your inbox, we recommend checking your spam or junk mail folder to ensure it was not mistakenly filtered.

We are unable to make any modifications or changes to an order once it has been placed. If you wish to make any changes you may cancel your order (must fall within our Cancellation Policy) and place a new order with the correct information.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Our goal is to handle orders efficiently and carefully. For in-stock electric scooters, the processing time is 2-5 business days. Once your order has been processed, your electric scooter will be shipped via logistics carriers such as FedEx, UPS, or DHL. After your item has been shipped, you will receive an automatic shipment confirmation email containing tracking information.

For all pre-order items, we will provide an estimated shipping date. You can find the estimated shipping date under the item in your cart during checkout or in your order confirmation email. If the item arrives earlier than expected, we will process and ship it as soon as possible. Once the order is processed and the item is shipped, you will receive an automatic shipment confirmation email with tracking information.

Glidezone sells exclusively in the U.S. and ships randomly from our California or New Jersey warehouses. Once you place an order from your location, we will ship from the nearest warehouse to ensure the best delivery efficiency.

We have partnered with logistics providers such as FEDEX, DHL, and UPS in your region to handle the delivery of your order. Depending on the distance between our warehouse and your location, your order is expected to arrive at your specified address within 3 to 10 business days.

Your warranty is a priority to us. Kindly allow a processing period of up to 10 business days for in-stock warranty parts. Once your order is processed, expect to receive an automated shipping confirmation email, complete with tracking information, as soon as your item is on its way. Batteries will ship separately from all other items attached to your order and require a signature at the time of delivery.